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Refund Policy

Last updated: August 2026 · Bimmer Navigation Ltd, London, United Kingdom

Updated July 2026 · Updated July 2026 · By the BimmerRoute team

In one paragraph: every map release, FSC code and CarPlay activation we supply is generated against a single VIN and cannot be reused on any other vehicle. Because of that, digital items are not refundable once they have been generated. What you get instead is a free VIN check before you pay, a specialist verifying your order against your VIN before anything is generated, and support until the job is working in your car — including remote help over AnyDesk.

1. Before you order — the free VIN check

If there is any doubt about your head unit, firmware, region, WLAN port or CarPlay eligibility, send us your VIN first. We check it free of charge and tell you plainly what applies. This is the single best way to make sure your order is right, and it costs nothing.

2. Verification before generation

After payment a specialist reads your VIN and confirms the head unit, current map, region and firmware against the options you chose. If something does not match, we correct it with you before anything is generated. If your vehicle turns out to be unsupported for what you ordered and nothing has yet been generated, we refund in full.

3. Digital products once generated

Map data, One-Time and Lifetime FSC codes, Lifetime FSC files, region-change files, CarPlay activation files and remote coding sessions are compiled specifically for your chassis. Once generated or delivered they cannot be returned, cancelled or transferred to another vehicle, and are therefore non-refundable. This includes orders placed for an unsupported unit without asking us first.

4. If it will not install

A failed installation is not a reason for a refund — it is a reason for us to help. Every order includes written instructions and our public guides; if you get stuck, contact us and a specialist will join you remotely over AnyDesk and see the job through until it is working. If, after our support, a genuine fault on our side means the product cannot work on your vehicle, we will re-supply or refund at our discretion.

5. Pre-loaded USB orders

USB sticks are prepared per order. If a stick arrives damaged or unreadable, tell us within 14 days and we will replace it. Unopened, unused sticks may be returned within 14 days for a refund of the stick and postage; the map data and activation on them remain VIN-locked and non-refundable.

6. Delivery times

Codes and files are compiled manually against your VIN and typically arrive within a few minutes to about two hours during working hours. Delivery time is not grounds for a refund unless we have failed to deliver at all after a reasonable period and you have contacted us.

7. How to contact us

Use the support page with your order number and VIN. We respond quickly and stay with the job until it is done.

This policy does not affect your statutory rights. See also our Terms and Privacy Policy.