Contact
BimmerRoute
Questions before you order, help during an install, or a free VIN check — use whichever route suits you.
Free VIN check
Send your VIN and the question. We confirm system, map, region, firmware and CarPlay eligibility — free, before you pay. Open the form →
Order support
Bought something and stuck? Include your order number and VIN. We answer quickly and can join you remotely over AnyDesk.
Company
Bimmer Navigation Ltd · London, United Kingdom · Worldwide delivery.
Response times
We reply during UK working hours, usually within the hour. Activation files are compiled by hand against your VIN and typically arrive within a few minutes to about two hours.